Refund Policy
Overview: All NeuraEdge subscriptions include a 7-day free trial. No charge during the trial. Once billed, monthly subscriptions are non-refundable — digital access is delivered immediately upon payment. Discounted multi-month packages follow a separate prorated policy — see Section 04. You may cancel anytime to stop future billing.
All NeuraEdge subscriptions include a 7-day free trial. No payment is collected during the trial period.
- Trial begins immediately upon subscription activation
- You may cancel at any time before the trial ends — no charge will apply
- Cancellation must be completed through your Stripe account before trial expiry
- If not cancelled before the trial ends, your payment method will be automatically charged
Tip: We recommend setting a calendar reminder before your trial ends if you decide not to continue.
Once the 7-day trial has expired and your monthly subscription is billed, no refunds are issued. This applies to all NeuraEdge products billed on a month-to-month cycle.
This policy exists because:
- Both products are entirely digital — no physical goods are exchanged
- GEX/SIG Dashboard: access to proprietary real-time data infrastructure is delivered immediately upon payment
- The full value of the product is delivered upon activation
- Refunds would enable bad-faith use of the 7-day trial for free access
No partial refunds are issued for unused days within a monthly billing period. If you cancel mid-cycle, your access remains active until the end of the paid period and will not renew thereafter.
Discounted multi-month packages (for example, 6-month prepaid subscriptions or bundled Suite deals) follow a separate prorated policy — see Section 04 below.
You may cancel your subscription at any time through your Stripe account. Cancellation stops future billing immediately. Your access continues until the end of the current paid billing period.
To cancel: log in to your Stripe account → Subscriptions → Cancel. For assistance, email support@neura-edge.com.
Discounted multi-month packages (such as 6-month prepaid subscriptions or bundled Suite deals) are offered at a reduced effective monthly rate contingent on completion of the full committed term. If you cancel a discounted package before the paid term ends, the following applies:
- The promotional discount is forfeited upon early cancellation.
- Months already accessed will be retroactively billed at the standard monthly rate:
- $250/month for the GEX/SIG platform-only subscription
- $320/month for the full NeuraEdge Suite (GEX/SIG platform + TradingView indicators)
- Any remaining balance after applying the standard monthly rate to accessed months will be refunded, less applicable transaction fees.
- Transaction fees are non-recoverable — they are charged by our payment processor (Stripe) at the time of your original payment and are not returned to us upon refund.
- Refunds are processed to the original payment method within 5–10 business days of approval.
By purchasing a discounted multi-month package, you acknowledge that the discount is conditional on completing the full committed term and that early cancellation forfeits the discount, triggers retroactive standard-rate billing, and results in a prorated refund net of non-recoverable transaction fees as described above.
Initiating a chargeback or payment dispute without first contacting NeuraEdge support will result in:
- Immediate permanent revocation of your GEX/SIG Dashboard account
- Reporting to Stripe's fraud prevention system
If you have a genuine billing concern, please contact support@neura-edge.com before initiating any dispute. We will work to resolve legitimate issues promptly.
NeuraEdge does not grant refund exceptions beyond the discounted-package proration described in Section 04. This policy is firm and applies equally to all users. If you are unsure whether a product is right for you, please make full use of the 7-day free trial before your subscription is charged, and consider starting with a monthly subscription before committing to a discounted multi-month package.
For billing or cancellation support:
Email: support@neura-edge.com
Website: neuraedge.app
By subscribing to any NeuraEdge product, you acknowledge that you have read, understood, and agree to this Refund Policy.